Frequently Asked Questions (FAQs)

Welcome to Iberi Store™. Below you’ll find answers to the most common questions about shopping, orders, shipping, returns, and more.

🛍️ Shopping & Orders

What products do you sell?

Iberi Store™ is a general online store offering a wide variety of products including fashion, accessories, home items, electronics, gifts, and more.

How do I place an order?

Simply browse our website, add items to your cart, proceed to checkout, and complete your payment securely.

Can I change or cancel my order?

Orders can be modified or canceled within 12 hours of purchase, as long as they have not been shipped yet.

Will I receive an order confirmation?

Yes. Once your order is placed, you will receive a confirmation email with your order details.

💳 Payments

What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. All payments are processed through secure and encrypted payment gateways.

🚚 Shipping & Delivery

Do you ship internationally?

Yes, Iberi Store™ ships to multiple countries. Shipping availability and delivery times may vary by location.

How long does delivery take?

Delivery times depend on your location and the product ordered. Estimated delivery times are shown during checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email.

What if my order is delayed?

If your order takes longer than expected, please contact our support team and we’ll assist you.

📦 Returns & Refunds

What is your return policy?

You can request a return or refund within 30 days of delivery, provided the item meets our return conditions.

Which items are non-returnable?

Customized items, clearance products, and gift cards are non-returnable.

When will I receive my refund?

Approved refunds are processed within a few business days and returned to your original payment method.

🔄 Exchanges

Do you offer exchanges?

Yes, exchanges are available for defective, damaged, or incorrect items, subject to availability.

📦 Damaged or Incorrect Items

What should I do if I receive a damaged or wrong item?

Please contact us immediately with photos of the issue so we can resolve it quickly.

👤 Account & Privacy

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders faster.

How do you protect my personal information?

We follow strict privacy and security standards. Please see our Privacy Policy for full details.

📬 Contact & Support

How can I contact customer support?

You can reach us anytime at support@iberistore.com or through our Contact Us page.

What are your business hours?

Monday to Friday, 9 AM – 7 PM.

Iberi Store™ is committed to providing a smooth, secure, and enjoyable shopping experience.