Return & Refund Policy

🕒 Return & Refund Policy – Iberi Store™

You have 30 days from the date of purchase to request a return or refund.
After 30 days, unfortunately, we cannot offer a full refund or exchange.

📦 Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition you received it.

  • It must be in the original packaging.

  • A receipt or proof of purchase is required.

⚠️ Do not send your purchase back to the manufacturer.

🚫 Non-Returnable Items

Customized or personalized items are final sale and cannot be canceled, changed, returned, or refunded once the order is placed.

💳 Refund Process

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved:

  • Your refund will be processed, within 5 business days

  • A credit will automatically be applied to your original payment method within a few business days.

⏱ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account.

  2. Contact your credit card company — it may take time for the refund to post.

  3. Contact your bank — processing delays are common.

Still no refund?
👉 Contact us at support@iberistore.com

🚫 Order Cancellation

Orders can be canceled or changed within 12 hours of purchase, as long as they haven’t been shipped.
Once shipping begins, cancellations are no longer possible.

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Iberi Store™ immediately so we can resolve the issue quickly.

🔄 Exchanges

We replace items only if they are defective or damaged.
To request an exchange:
📧 support@iberistore.com

📍 Return Address

3 Vine Close, Exeter, England, EX2 4EX, United Kingdom.

Business Hours:
9 AM – 7 PM, Monday to Friday

📬 Return Shipping

  • Send returns to the address above.

  • You are responsible for return shipping costs.

  • Shipping fees are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from it.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Iberi Store™ can’t guarantee that we will receive your returned item.

🕰 Extended Refund Request Period

You may also submit refund requests within 30 days after the guaranteed delivery period (30 days) has expired by contacting us via the Contact Us page.

❓ Need Help?

If you have any questions about returns, refunds, or exchanges, please reach out to us:
📧 support@iberistore.com

We’re always here to help!