Frequently Asked Questions

Help Center

Frequently Asked Questions

Find immediate, transparent answers regarding our sports apparel orders, delivery windows, personalized jerseys, and refund structures.


1. Shopping & Shipping Logistics

🛒 How can I place an order?

Simply browse our premium collections, select your desired jersey size variant, and click "Add to Cart". Once your fanwear selections are completed, click the shopping cart icon and follow the secure checkout prompts through our payment gateway.

🚚 Do you offer free shipping worldwide?

Yes! We offer Free Standard Shipping to over 200 countries internationally. Please refer to our official Shipping Policy page to review details regarding specific remote or isolated territories.

⏱ How long does carrier delivery take?

Our global fulfillment framework consists of 1–2 business days for internal order processing, followed by courier transit to your specified address:

  • United States Market: 2–5 Business Days
  • Canada Market: 7–10 Business Days
  • International Destinations: 10–15 Business Days
📦 How can I track my package live?

The moment your parcel is dispatched from our sorting facility, our backend system sends an automated shipping notification to your email. This message includes your trackable courier code, which can be entered directly on our Track Your Order portal.

2. Modifications, Cancellations & Refunds

🚫 Can I cancel or amend my order?

Orders can be fully canceled or modified within a strict grace window of 12 hours from purchase execution. Beyond this 12-hour mark, orders move directly into our active picking pipeline, preventing manual cancellation.

🔁 What is your return window and refund speed?

Standard non-custom items qualify for return requests within 30 calendar days of delivery. Items must be unwashed, unworn, and enclosed in original tags/packaging. Once your return is received and inspected at our hub, approved refunds are issued back to your original payment method within 5 business days.

🎨 Can I return a customized player jersey?

Because bespoke apparel featuring personalized custom prints (specific player names and roster numbers) is produced uniquely for you, these products operate under strict Final Sale rules. They cannot be canceled, amended, or returned unless an original textile defect is validated upon arrival.

📬 What if my jersey arrives damaged, flawed, or incorrect?

We maintain rigid quality checkpoints. However, if an item arrives with transit damage or printing errors, notify our team within 48 hours of carrier delivery via email with clear photo proof. We will immediately authorize a complimentary replacement or process a full refund.

💳 Which secure payment networks do you accept?

Our storefront integrates fully encrypted checkout layers. We accept all major credit/debit card networks, including Visa, MasterCard, American Express, and Discover, alongside direct tokenized digital wallets verified at final checkout.

Customer Service Hub & Identity

Official Corporate Identity
Operating Entity COMMERCE LLC
Trading Identity iberistore.com
Registered Address 30 N Gould St Ste N, Sheridan, WY 82801, United States
Corporate Support Email support@iberistore.com
Support Hours Mon - Fri | 9:00 AM - 5:00 PM (EST)