Refunds & Returns Info

Customer Care

Returns & Refunds Information

Need to clear up a question about an exchange, cancellation, or refund track? Review our simplified customer care overview below.


🕒

The Return Authorization Window

All standard product orders carry a verified 30-day evaluation run from the timestamp of carrier delivery. Inbound adjustment tickets submitted beyond this 30-calendar-day framework cannot be cleared for warehouse returns, credit grants, or item replacements.

✅

Condition Benchmarks

  • Items must remain unwashed, unworn, and structurally unmodified.
  • Items must retain all original industrial packaging and attached tags.
  • Your digital order confirmation profile serves as your mandatory proof of purchase.
🚫

Non-Returnable & Custom Items

Distinct items are classified under strict Final Sale rules:

  • Customized Apparel: Tailored names, numbers, or custom specifications.
  • Clearance Inventory: All promotional items explicitly labeled as final sale.
  • Digital Gift Cards.

💳 Refund Protocols & Processing

Once your trackable return arrives at our hub and passes inspection, a confirmation notification will route to your inbox. Approved financial credits are processed instantly and returned to your original payment pathway within 5 operational business days.

Delayed Credit Tracing Guide: If funds are unposted following day 5, please run a validation review on your banking statement, contact your card issuing facility, and correspond with your local branch management to clear internal gateway holding times.

🔄 Cancellations & Defect Claims

Order Cancellations

Modifications or standard cancellations can be cleared smoothly within a strict 12-hour window post-checkout. Beyond 12 hours, orders pass directly into fulfillment processing channels.

Damaged or Incorrect Items

If a package drops with verified transit damage, material defects, or an incorrect item variation, message our desk within 48 hours of delivery with clear photo files for a complimentary replacement.

📬 Return Logistics Costs & Protections

For preference returns or change of mind, the consumer assumes full responsibility for arranging and funding trackable return freight. Original shipping fees are non-refundable. We highly recommend utilizing fully trackable mail paths.

🕰️ Delivery Transit Protection: To guarantee absolute peace of mind, if any package faces an irregular logistics delay and fails to successfully deliver to your address within 30 business days from dispatch, you hold the immediate right to claim a full refund or a priority reshipment.

Corporate Identity & Returns Desk

Official Corporate Information
Operating Entity COMMERCE LLC
Trading Identity Iberi Store
Registered Address 30 N Gould St Ste N, Sheridan, WY 82801, United States
Direct Support Email support@iberistore.com
Operational Hours Mon - Fri | 9:00 AM - 5:00 PM (EST)